Provided 6 PCB Education Credit Hours & CEU Eligible
Livengrin Foundation, Inc. in conjunction with Bryn Mawr College Graduate School of Social Work and Social Research. As a CSWE accredited Program, the Graduate School of Social Work and Social Research at Bryn Mawr College is a pre-approved provider of continuing education in Pennsylvania and many other states
Presenter: Barbara Orr, M.S.
Date: Wednesday, May 15th, 2019
Time: 9:00AM – 4:00PM
Livengrin Main Campus
Chapman Community Center
4833 Hulmeville Road, Bensalem, PA 19020
Cost: $100 [$15 additional fee if attendee requires CEU’s to maintain licensure in the state of Pennsylvania (LPC, LSW, LCSW)]
Contact: Marisa Roeder, firstname.lastname@example.org
This workshop examines the many facets of using effective communication skills with clients, co-workers, other colleagues and the community-at-large. In particular, we examine how important and vital effective listening is to communication – that in fact, without this, we are not able to truly be effective communicators.
We will define various elements of effective interpersonal communication – e.g., empathy, genuineness, and respect; the various contexts in which it takes place; how to help create supportive and accepting communication climates; and specific habits that lead to either effective listening or ineffective listening. We also examine the power of nonverbal communication, learn ways to pay close attention to the “messages” we send via body language, facial expression, etc., and practice applying specific techniques to improve our ability to effectively communicate.
This is a very interactive, activity-oriented training that has the potential to allow participants to leave with immediately-useful ideas and behaviors that positively affect both professional and personal interpersonal success via more fine-tuned, but easily achieved, communication skills.
- Recognize the main functions of effective communication
- Focus on using communication to manage relationships, not to control others
- Understand how communication skills aid in effective problem-solving
- Clarify rapport-building through effective communication
- Recognize the power and irresistibility of being an excellent listener (and that listening is the greater part of communicating)
- Improve the use of reflective statements and facilitative questions to build understanding
- Specify ways in which we communicate unclearly
- Understand the prominence of non-verbal communication
- Learn use of “third eye, third ear” to monitor one’s own communication
- Review of basic Motivational Interviewing skills to reach ‘resistant’ others