De-escalation (EMPLOYEES ONLY)
Provides 2 PCB Education Credit Hours
Presenter: Barbara Orr, M.S.
Date: Tuesday, August 13th, 2019
Time: 1:00PM – 3:00PM
Livengrin Main Campus
4833 Hulmeville Road, Bensalem, PA 19020
Contact: Marisa Roeder, firstname.lastname@example.org
In this workshop, we will explore the opportunity and obligation we have to create an atmosphere in our working environment that pro-actively reduces the likelihood of escalating situations, as well as specific skills to use in our interactions with clients to both prevent escalations from happening, and de-escalate effectively when necessary.
We’ll review specific characteristics in the emotional and physical atmosphere that lend themselves to a calming environment, talk about pro-active approaches and the avoidance of power struggles, and examine antecedents to escalating situations that we can become more astute in recognizing.
We’ll then walk through specific elements of de-escalation: things to notice, things to do and say and not do and say, and ways we can arrange the immediate environment to allow for more a more effective tamping down of a troubled or crisis situation.
Finally, we’ll focus on alternatives to restraint to keep in the forefront of our minds to avoid as much as possible any need for hands-on de-escalation, including other resources to call upon to assist you in dealing with such situations.