De-escalation (EMPLOYEES ONLY)

Provides 2 PCB Education Credit Hours

Presenter: Barbara Orr, M.S.

Date: Tuesday, August 13th, 2019

Time: 1:00PM – 3:00PM

Location: 

Livengrin Main Campus
Shanahan Hall
4833 Hulmeville Road, Bensalem, PA 19020

Contact: Marisa Roeder, mroeder@livengrin.org

Details:

In this workshop, we will explore the opportunity and obligation we have to create an atmosphere in our working environment that pro-actively reduces the likelihood of escalating situations, as well as specific skills to use in our interactions with clients to both prevent escalations from happening, and de-escalate effectively when necessary.

We’ll review specific characteristics in the emotional and physical atmosphere that lend themselves to a calming environment, talk about pro-active approaches and the avoidance of power struggles, and examine antecedents to escalating situations that we can become more astute in recognizing.

We’ll then walk through specific elements of de-escalation: things to notice, things to do and say and not do and say, and ways we can arrange the immediate environment to allow for more a more effective tamping down of a troubled or crisis situation.

Finally, we’ll focus on alternatives to restraint to keep in the forefront of our minds to avoid as much as possible any need for hands-on de-escalation, including other resources to call upon to assist you in dealing with such situations.